Refund Policy

Last updated: October 12, 2026

At Zenvarka, we want you to feel confident purchasing your everyday driving essentials. If something isn't right with your order, we're here to help.

1. 30-Day Returns

All products in Zenvarka's current catalog may be requested for an ordinary return within 30 days after receiving the item, subject to the conditions below.

For ordinary returns, including changes of mind or accidentally ordering the wrong product, items must be unused, in the same condition in which they were received, and in their original packaging. Proof of purchase is required.

To request a return, contact support@zenvarka.com with your order number and the product you wish to return.

If your return is accepted, we will provide instructions and an authorized return destination. Return destinations may vary because some products are fulfilled by independent suppliers.

Do not send merchandise back without authorization. Our business mailing address is not a merchandise returns destination.

The ordinary-return condition requirements do not limit remedies available for damaged, defective, or incorrect products under applicable law.

2. Return Shipping Costs

Change-of-mind returns and customer ordering errors

If you change your mind or accidentally order the wrong product, you are responsible for the applicable return shipping cost.

We will provide return instructions and explain the applicable shipping arrangements before you send the product back.

Original outbound shipping and handling charges are not refundable for ordinary change-of-mind returns after successful delivery, except where required by applicable law.

Damaged, defective, or incorrect products

If a product arrives damaged, is defective, or differs from what you ordered, Zenvarka will cover necessary authorized return shipping when a return is required to resolve a verified issue.

Please contact us before purchasing a return shipping label or sending merchandise back.

Nothing in this section limits non-waivable consumer rights.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible at support@zenvarka.com.

Include your order number, a description of the issue, and any supporting information available. Photographs can help with an investigation, but they are not an absolute requirement for every claim.

We will review the circumstances and provide an appropriate resolution, which may include a refund, replacement, or another agreed remedy, consistent with applicable law.

The unused-product and original-packaging requirements for ordinary change-of-mind returns do not restrict legally required remedies for faulty or incorrect merchandise.

4. Lost or Missing Shipments

If a shipment appears lost, has not arrived as expected, or is marked delivered but cannot be located, please contact support@zenvarka.com.

Zenvarka will investigate with the shipping carrier or fulfillment supplier as appropriate and remain your point of contact throughout the process.

We will provide a resolution consistent with the circumstances and applicable consumer-protection requirements.

If an order cannot be shipped within the applicable timeframe, we will provide any legally required delay notification, cancellation opportunity, or refund.

5. Refunds and Original Shipping Charges

When physical return and inspection are required, we will notify you after receiving and inspecting the returned item and explain whether the refund has been approved.

For approved refunds, Zenvarka will initiate the refund to your original payment method within 10 business days after approval, or sooner when required by applicable law.

Refund amounts will be determined as follows:

Ordinary returns after successful delivery: Approved refunds generally include the price of the eligible returned merchandise and applicable refundable sales taxes. Original outbound shipping and handling charges are not refunded unless required by law.

Orders canceled in full before shipment: If an order is canceled in full before any merchandise ships, we will refund the amount paid for that order, including its original shipping charges and applicable taxes.

Partially unfulfilled or incorrectly fulfilled orders: We will review the affected merchandise and the actual shipping charges paid. Any refund of shared or item-specific shipping charges will reflect the circumstances, including charges attributable to merchandise not supplied or incorrectly fulfilled, and applicable legal requirements.

Damaged, defective, or other order problems: The refund amount, including treatment of original shipping charges, will depend on the circumstances and applicable law. The ordinary change-of-mind shipping exclusion does not automatically apply to these situations.

Your bank or payment provider may require additional time to post a refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Customer refunds are handled by Zenvarka and are not dependent solely on receiving reimbursement from a fulfillment supplier.

6. Products Requiring Special Return Handling

Products currently offered by Zenvarka are not categorically excluded from ordinary return requests solely because they contain liquids, cleaning materials, or batteries.

Some products may require special packaging, shipping methods, or handling instructions to comply with carrier requirements and applicable safety regulations.

Please contact support@zenvarka.com before returning these products.

If a physical return cannot be completed safely or lawfully, Zenvarka will assess the circumstances and arrange an appropriate lawful resolution rather than instructing customers to ship prohibited or unsafe materials.

Special shipping or handling requirements do not remove remedies that customers are entitled to under applicable law.

We may review return eligibility for new product categories before offering them for sale, with any applicable restrictions disclosed as required.

7. Exchanges

If you would like a different eligible product, you may request a return of the original item and place a separate order.

Replacement availability is not guaranteed.

8. Contact Information

For returns, refunds, damaged merchandise, or order questions, contact:

Zenvarka

Email: support@zenvarka.com

Phone: 954-774-6880

Business mailing address:

Zenvarka
5636 Johnson Street, #1277
Hollywood, FL 33021
United States

This is a business mailing address, not a physical retail location or merchandise returns destination.

Please do not mail returns to this address. Contact our support team for authorized return instructions.

Nothing in this Refund Policy excludes or limits consumer rights that cannot legally be waived.